Refund Policy

Last Updated: April 2026

Protocol Ritual LLC is committed to delivering a premium experience with every order. Please read this policy carefully before purchasing.

The Home Kit — $49.99

We want you to be completely satisfied with your Protocol Ritual Home Kit. If your kit arrives damaged, defective, or materially different from what was described, we will make it right.

Eligible for refund or replacement:

•       Kit arrived damaged in transit

•       Case is structurally defective

•       Wrong item received

•       Kit contents are incomplete upon arrival

Not eligible for refund:

•       Change of mind after the kit has shipped

•       Damage caused by misuse or improper storage

•       Consumable supplies that have been opened or used

•       Kits purchased more than 30 days prior to the refund request

To initiate a return or replacement on your kit contact hello@protocolritual.com within 30 days of delivery with your order number and a description of the issue. We may request photos of the damage or defect. Approved refunds will be processed to your original payment method within 5-7 business days.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error — damaged, defective, or wrong item received. In those cases Protocol Ritual will cover return shipping costs where applicable.

How to Contact Us

For all refund and replacement requests:

Email: hello@protocolritual.com

Please include your order number, a description of the issue, and photos where applicable. We respond to all inquiries within 1-2 business days.

Protocol Ritual LLC · Lubbock, Texas